john.g.stumpf@wellsfargo.com
Mr. John G. Stumpf
Wells Fargo Home Mortgage
Executive Communications Office
MAC X2302-02J
800 S Jordan Creek Pkwy
West Des Moines, IA 50266
I recently sent a letter along with numerous documents showing the poor service I received from Wells Fargo in dealing with my HAMP loan modification. I received a voicemail from someone in your office. I have called back and left two voice mails and have not received another call since. Among other things, I was wondering why I was charged late fees and had my loan extended to 40 years before lowering my interest rate to 2%, and why I have not received the HAMP incentive payments. Well, it just occurred to me today that I was taken off the HAMP program (after being approved twice) and put into a normal Wells Fargo modification. I should have realized it when my 3rd and 4th agreements were not in the same "HAMP" format as the 1st and 2nd. I assumed this was because I was working with an executive loan servicer at this point. I am very upset about this and feel that I should be offered my original agreement (from May 2009) and my account should be changed accordingly. I don't want someone to call me and tell me that "I am not eligible for HAMP because I was already entered into the program." Yes, I was entered into the program and after 14 months of making trial payments and calling to check on the status, I was denied because I failed to send requested documents (I sent documents many times and have all of my paperwork and fax confirmations to prove it). This is when I first contacted the Office of the President and was told that I was not in the HAMP program. I was given the impression that I would be placed again into the program. I feel like I have been taken advantage of. If necessary, I can resend my two complaint letters and all supporting documents but this should all be on file already.
Mr. John G. Stumpf
Wells Fargo Home Mortgage
Executive Communications Office
MAC X2302-02J
800 S Jordan Creek Pkwy
West Des Moines, IA 50266
I recently sent a letter along with numerous documents showing the poor service I received from Wells Fargo in dealing with my HAMP loan modification. I received a voicemail from someone in your office. I have called back and left two voice mails and have not received another call since. Among other things, I was wondering why I was charged late fees and had my loan extended to 40 years before lowering my interest rate to 2%, and why I have not received the HAMP incentive payments. Well, it just occurred to me today that I was taken off the HAMP program (after being approved twice) and put into a normal Wells Fargo modification. I should have realized it when my 3rd and 4th agreements were not in the same "HAMP" format as the 1st and 2nd. I assumed this was because I was working with an executive loan servicer at this point. I am very upset about this and feel that I should be offered my original agreement (from May 2009) and my account should be changed accordingly. I don't want someone to call me and tell me that "I am not eligible for HAMP because I was already entered into the program." Yes, I was entered into the program and after 14 months of making trial payments and calling to check on the status, I was denied because I failed to send requested documents (I sent documents many times and have all of my paperwork and fax confirmations to prove it). This is when I first contacted the Office of the President and was told that I was not in the HAMP program. I was given the impression that I would be placed again into the program. I feel like I have been taken advantage of. If necessary, I can resend my two complaint letters and all supporting documents but this should all be on file already.
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